Dear RWC users, I’ve previously informed you on the update that we are preparing for your admin panel within the RWC.
It is getting closer to its final stage, and our IT Dpt. is doing a gigantic amount of work to bring this new user interface to you as soon as possible.
So I’m offering you some inside scoop on how things will work within the new system. At first, I would like to stress the fact that it is really important for the company to make the transition to the new system as least “painful” as possible for the users that have adjusted to the old way they have interacted with the RWC.
That is why the first thing to know for you is that while we will be launching the new interface, the old one that you have used will still be available for an extended period of time. You will be able to switch anytime.
If you are using Twitter and were able to see how it recently presented new experience for the users while having the old interface on – then you’ll get the idea.
Also we will be offering some advice on the new interface for the users through our FAQs section, which will be added to the site. It will also have a glossary available for some of the basic terms within the system. We think it will also useful for the new users, as well as the veterans of our service.
The section will cover main issues that may arise from using the new admin panel and we are hoping that it will be easy to figure things out.
The interface in the admin panel is pretty logical and after reading our info there shouldn’t be any trouble with adjusting to the new interface.
The main idea behind this change (some users may call it drastic) is that we want to bring up your user experience to a new level. During the time after the last changes to the admin panel were made we gathered info from you – our users. We extracted the most useful information that you provided us with, in regards of the usability of the admin panel. This upgrade will alter the way you work with us in a better way.
So what’s new about the admin panel?
We realize that sometimes managing your account can be a time-consuming activity, because all of the actions that you have to perform just to view your personal stats. So one of the most important updates, I think, is that it will have your personal data/info always available at the top of the page (see the image below): your ratings,your status, number of new messages and some other features will be gathered in one spot and you won’t have to wonder through multiple tabs to view your info.
Most of the data pieces will be interactive and will provide more details upon clicking on them – we position this as one of the main updates to the system.
Order Sorting Options
Time management is one of the most important issues when we are talking about your work with RWC. We decided to make things a lot easier for you on this one. Very important feature that will be handy is the sorting option within the admin panel:
In the available orders section you will be able to sort the orders by a number of variables, including type of assignment, subject, number of pages, et cetera. We think that during the high season this feature will be really useful for you folks!
This is the main source of our communication with you, guys. We paid special attention to this specific feature. All of your messages will be under one single “Messages” tab.
This is how it should look like (I like how the IT approaches everything – especially the message addressed to a “young padavan” ):
It will have some customizable options, including that you will have a possibility to reply to messages without the need to go to the order page. It will be sort of an e-mailing system within the admin panel.
We want you to be more informed about your performance with us. It will help you to make necessary adjustments to your working procedures and should be a valuable tool for your professional growth with us. This means that your profile will also be detailed to a greater extent – you’ll have more info available about your rating and feedback from customers.
This section will help you to understand how RWC works and how we define your status, or any other issues within the system: availability of orders for you, BID requests for specific assignments.
This is how part of the page should look like:
This page will contain info on all of your stats that are received through interactions with the customer (mostly through surveys acquired after you are done with the work):
how many times you were chosen as a preferred writer, how many customers recommended you to their friends (potential customers), how many positive and negative feedbacks were accumulated during a certain period of work.
This info will help you to orient through the working process, it will show you your week spots: things that you will have to work on in order to be successful with the RWC.
You will also receive access to details on certain orders:
Don’t worry, if all of this seems to look a bit complex, we will have the old admin panel available parallel to the new one for an extensive period of time. You will have the time to adjust to the new system and work with the old one, if you feel more comfortable with it. It will still be gone later on, so I would suggest taking the time and exploring the new system – for an easier transfer.
These are just some of the updates that we are offering for you. Again, this is just a work in progress and some of the features might be different in the final product, but we sincerely hope that everything will work out. There is no specific deadline for this separate and consuming project, but we plan to have things up and running for you within the following few months!