This article is the first piece in a small series of articles, which will tell a little bit more about the customers, that we, as freelance writers, have to deal with on day-to-day basis.

You’ll also learn certain techniques, which will help you to work out a solution for a problematic situation with an inadequate customer.

Problematic Customer Profiles #1: The “Next Time” Customer

Freelance writers who operate their own writing businesses encounter many different types of customers through their everyday business dealings and soon become adept at customer service in addition to writing. Eighty per cent of the time, freelancers and their customers enjoy a smooth business transaction from job to job and a mutually beneficial business relationship.

However, in certain cases, a certain type of customer appears, one that causes trouble for various reasons. The communication skills of the freelance writer become paramount in these circumstances. What follows are a few communication tips for self-employed writers to continue to receive payment and referrals from even the most problematic clients. Read the rest of this entry »