Editor’s note: if you have any suggestions in regards of the changes that you currently witness, please contact us at firstname.lastname@example.org. Note: we will not respond or take into account any e-mails that will be off topic – we need your feedback on the current update. You are still welcome to leave your comments publicly – on the article.
As we have announced a couple of weeks ago – we are preparing a number of important changes to the RWC internal procedure.
All of the changes are expected to take place on Monday, 6 AM GMT, but there might be certain time frame fluctuations – we don’t want to rush anything as our IT Dpt. will be making the changes seemingly unnoticeable for an average user.
Some of the basic changes were highlighted in the previous article. But this time, I’m going to tell you about some of the most significant updates.
As we’ve told earlier – from now on, first status writers will have a right to take certain orders by themselves. But hold your horses: first status writers will also have a limitation of 1 current order. This means that you will have to complete 1 order before being able to take another one. Note, the feature is automatic so there is no way to request the Support Team to give you more orders.
We are introducing a new 5th status () to the RWC system! As you’ve probably guessed, this status will be assigned to the best of the best writers, the jedi of freelance writing. I won’t spoil everything, but I can tell you that this status will possess virtually unlimited rights towards the Available Orders.
And I can also tell you that I already have a list of writers, who will be granted this status, right after the changes will take place on Monday.
Other statuses will also receive additional rights, which you’ll be able to exploit first thing on Monday.
You have to understand that there will also be some updates to our fines. We can’t simply make it all peachy for the writers, forgetting about the initial purpose of our company: delivering freelance writing papers of high quality. In order to achieve that we have to discipline our staff, especially you – the writers.
The most important update, which you have to keep in mind – from now the Support Team will have a right to reassign the orders within 1-4 hours of your lateness, without any warnings. The payment will be transferred to the other writer and you will receive no funds for it (this is one of the options, there might be cases when you will receive the funds for the order, or at least part of the payment).
This means that being late for the initial deadline will become a risky affair (even for just a couple of hours). You will be able to find more info on this on Monday, when we will update our Penalties page.
But there’s also some good news: the total of fines on any particular order will be limited to $50. This means that no matter how bad you will screw up – you will not be fined for more than $50. This update will especially be useful for freelancers, who deal with substantial orders, composed of tens or even hundreds of pages.
Because of the volume – the total for the order is high, so are the fines, as they represent a certain percentage from the order total. Well, now, if this percentage exceeds $50 in monetary equivalent, it will be lowered to the maximum of $50.
You can also expect to see some visual changes, minor tweaks to the interface, which won’t affect your user experience in general.
The Support Team will also be working, based on new procedure guidelines. These are, of course, internal, so you won’t be able to witness them most of the time. But the decisions, that the Support reps will make, are going to change depending on the situation, and some of you will notice that. Right now I’m talking about the problem writers: those who are late, don’t follow instructions (of course, guys like these don’t stay for too long with the RWC) – Support Dpt. reactions and feedback on your failures will be more decisive and even harsh (as some might put it).
So we recommend all of the writers, who are trying to strengthen their position with the RWC to work harder and try to be more responsible towards the customers and the Support Team.
We would also like to highlight one important responsibility, which will be addressed more attentively with these new rules/procedures – order communication.
As you know the customer has a right to request a revision on the order within 14 days after its completion. That’s why you have to check the orders, which you have completed less than 14 days ago. You need to check the messages on these orders, and check if there aren’t any revisions. Usually a simple message with a clarification of a certain issue – is enough to avert a revision request.
We do hope, that you understand: we are making these changes in order to create a more balanced working environment for our users. It’s not always about the good stuff, so as it’s not all about the fines/penalties.
We are sure, that these changes will create a more balanced RWC system, which will benefit the users, so as the customers. Stay tuned for further updates.