Freelance Writing: Simple Tips on Complicated TopicsAdmin Panel Madness – Communicate More Efficiently with ResearchWritingCenter

ResearchWritingCenter - Communication IssuesMany of you request jobs through the admin panel, and get the assignment. However, a lot more of you are not assigned, in spite of your repeated requests. You probably wonder, what’s up with that? Are the Support and QA folks acting in a prejudiced and unfair fashion? I’ll try to clear some of these questions up for you.

Situation #1: You are a new writer and asked for a number of orders, but you were not assigned to any.


Perhaps you put in bids for orders with very short deadlines, and/or higher prices per page. Possibly the orders were for jobs with an overly high level of complexity for one of our more experienced writers. We need to ‘road test’ your abilities a bit, before we let you loose on an order that is more challenging.

This practice is for your sake as well as the firm’s. Think about this: If you were to take on an order that was too complex, you could end up not being paid at all for it, if you missed the deadline, or made errors. That is not a very pleasant or productive way to ease into freelance academic writing! It also affects our customers badly.

If you have less than 10 orders and you have done all those orders on time and according to the specifications, then you should probably aim for orders with the longest deadlines and the lowest prices per page. These represent the lowest risk for all concerned. We will be delighted to assign you to such an order.

You also need to remember that the QA and Support teams’ job is dealing with assigning orders.

They do not respond if you were not accepted. Don’t bother sending them messages asking again to be assigned, or visiting the chat line to make another request. You were not assigned because your level of expertise and/or reputation with us did not match up appropriately with the order for which you applied.

We have already mentioned this in previous blog posts, but since the high season is coming up – we feel obliged to remind you of our policies and practice.

Situation #2: You are an experienced writer with a lot of orders completed. You asked for a number of orders, but you were not assigned to any.


Perhaps you have had some issues in the past, which prevented us from assigning you to this job. Did you perhaps have a conflict with the customer? Alternatively, have you perhaps had too many late orders or papers returned for revision? Perhaps, on the other hand, you have completed orders well, but there was one that you dropped really late, creating frustration for the customer?

There are no specific/single criteria that the QA and the support rely on when assigning an order to you. Your status is a mixture of your failures and successes, customer ratings, et cetera. Therefore, if you were not assigned and the order is still available – then we are searching for the most suitable person to take the job. It is an art as well as a science!

Don’t waste your time and ours repeating your order request message or joining a chat session trying to get the order, if you have already requested it. We will not be drawn into a conversation about your prior record on orders, whether late, or with errors. We don’t want to engage in a conversation where you try to explain or make up for whatever is in the past. (This is a hypothetical situation and you should not take it personally).

“These debates can take hours to be resolved” – Nina Richmond, of QA Dpt. “And we simply can’t have that time wasted, while delaying giving the order to another person” – she adds.

Anyone can offer a reason as to why things turned out in a certain way, but the fact that there was an issue, which caused customer dissatisfaction – can’t be disproven.

“You need to aim for quality, and then you’ll have a better chance of getting a more significant order next time. Don’t focus on the quantity, please! And going berserk after a screw up will not resolve anything!” – Charlie Jones, QA Dpt.

If you are a writer who does not fall into the described categories, and you are doing fine with deadlines, quality and customers, then you can ignore all of the above and do not take it personally, please.

Thank you for your understanding! Have a great season!


  • tsanko
    October 18th, 2010 at 2:04 pm

    Wonderful ..thanks a lot for posting a good informitive blog

  • Dennis
    December 15th, 2014 at 1:17 pm

    Indeed, the blog is informative.

  • Calvince
    April 27th, 2015 at 12:03 pm

    thanks for the insights

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